Welcome to ……Patient Services
Staff in The Patient Services Team work to support patient care. Our aim is to assist clinical and managerial colleagues to provide high quality healthcare. This is often referred to as improving the ‘patient experience’.
Patient Services covers the areas of:
NHS Dumfries & Galloway
Anyone can leave feedback for the organisation on:
One source of information designed to give people access to the information they need.
A forum to discuss and share your experiences and download leaflets relating to your condition.
Healthcare Improvement Scotland
Scottish Intercollegiate Guidelines Network
Patient Feedback – Staff in this area work with clinical staff and managers across the organisation to put systems in place that afford timely responses to concerns raised by patients and carers about the healthcare they or their families have received.
Volunteering – Members of the public are welcome to volunteer in a range of departments and services. The Volunteer Co-ordinator supports this process through providing advice to people thinking about volunteering and service managers hoping to take volunteers into their wards or departments. Complete and print the Volunteer Application Form.
Patient Information – The Patient Information Co-ordinator works closely with staff across the organisation providing help and advice about how to provide high quality written information for patients, carers and the public.