Your feedback

We welcome your comments, concerns, compliments and complaints regarding the care and treatment you receive.

We try to achieve a high standard of services and are always looking for ways to improve them, but we recognise that at times we could do better.

If you think there is or might be a better way of providing services or care then please pass on your ideas.

Comments / Complaints

If you want to make a comment or complaint, in the first instance please speak to a member of staff involved in your care.  If you can do this, they may be able to resolve your issue quickly.

If you are unhappy with the response to your comment / complaint, or if you would prefer to discuss the matter with someone else, please contact the Patient Services Team (see number below) and a member of staff will guide you through the process of making a complaint.

Patient Feedback Annual Report 2018-19

Please note

If you are unhappy with any matter relating to General Practice, Dentist, Optician or Pharmacy you should raise your complaint with the Practice Manager in the first instance.  If you are not satisfied with the response you receive from the practice our Patient Services Team would be able to offer advice on how to proceed.

Contact Details

Patient Services Team
NHS Dumfries and Galloway
2nd Floor South
Mountainhall Treatment Centre
Bankend Road
Dumfries DG1 4AP

01387 272733

You can also provide feedback by emailing

 If you need help to feedback

You can contact Patient Advice and Support Service (PASS) or Dumfries and Galloway Advocacy Service who offer a free confidential, independent and impartial service.

Patient Advice and Support Service
Tel: 0300 303 4321


Dumfries and Galloway Advocacy Service
Tel: 01387 247237