Your feedback

We welcome your comments, concerns, compliments and complaints regarding the care and treatment you receive.

We try to achieve a high standard of services and are always looking for ways to improve them, but we recognise that at times we could do better.

If you think there is or might be a better way of providing services or care then please pass on your ideas.

Comments / Complaints

If you want to make a comment or complaint, in the first instance please speak to a member of staff involved in your care.  If you can do this, they may be able to resolve your issue quickly.

If you would prefer to discuss the matter with someone else, please contact one of the following teams:

For comments or complaints regarding Dumfries and Galloway Royal Infirmary or Galloway Community Hospital please contact the Patient Experience and Safety Team on 01387 241690 or email dumf-uhb.acutecomplaints@nhs.net 

For comments and complaints regarding other services please contact the Patient Services Team on 01387 272733 or email dg.patientfeedback@nhs.net and a member of staff will guide you through the process of making a complaint.

Please note

If you are unhappy with any matter relating to General Practice, Dentist, Optician or Pharmacy you should raise your complaint with the Practice Manager in the first instance.  If you are not satisfied with the response you receive from the practice, you can ask the Scottish Public Services Ombudsman to look at it.

Contact Details

By post: Freepost SPSO (You don't need to use a stamp)
 
By phone: 0800 377 7330
 
BSL users: via contactSCOTLAND-BSL, the on-line British Sign Language interpreting video relay service.

If you need help to give feedback

You can contact Patient Advice and Support Service (PASS) or Dumfries and Galloway Advocacy Service who offer a free confidential, independent and impartial service.

Patient Advice and Support Service
Tel: 0800 9172127
Email: sam.johnston@dagcas.org

Website: www.patientadvicescotland.org.uk

Dumfries and Galloway Advocacy Service
Tel: 01387 247237
Email: info@dgadvocacy.co.uk

Website: www.dgadvocacy.co.uk

NHS Inform has a useful factsheet explaining your rights and responsibilities when leaving feedback or making a complaint about your care, and how the NHS will deal with it. These factsheets can be found at nhs-scotland-feedback-and-complaints-factsheet and are available in a number of different languages, including British Sign Language.

Performance
Our annual performance report for patient feedback

Patient Feedback Annual Report 2018-19